Pity the nation

“Pity the nation that wears a cloth it does not weave, eats a bread it does not harvest, and drinks a wine that flows not from it’s own winepress”

Khalil Gibran
The Garden of the Prophet

When I first read this (a while ago) I laughed and thought to myself, at the time Gibran wrote this Offshoring and outsourcing didn’t exist (or it maybe did but not at this large scale).

After last weeks experience I have to agree with him. Here’s what happened to me:

As you may know (if you have been reading my blog) that our modem at home decided to die on us so I was calling technical support:

Ring ring (and after entering 3 million options and spelling my great Grandfathers name) I finally got to talk to a human (that needs a post by itself!!!)

Support: Hello, bell Sympatico support my name is blah blah how can I help you?
Me: Hi, we do not have Internet, is there an outage in our area?
Support: Where do you live mam?
Me : In Burlington
Support: No mam there’s only an outage in Miswaga (this is how he pronounced it, it is Mississauga)
Me: No it’s not close. You don’t seem to know the geography here. You are calling from India aren’t you?
Support: Yes mam, but we are well trained and we can do everything from here.
Me: I am sure you can. The weather is really bad here, most probably you are super busy
Support: Yes we are always busy when WE have a storm or bad weather. (WE, seriously, it’s us buddy, only us, the temperature in India was 3000 degrees, he he he, he is “3aeish ildor”, living the part ) .

After that all the technical blah blah started and half an hour of trouble shooting.

Me: are you sure there is no outage?
Support: let me check

After 8.5 minutes of holding.

Support: sorry mam there is actually an outage, you should wait for 24 – 48 hours till WE clear the problems. (Again with the WE, there is a poor technical guy here in Canada, standing in the blizzard trying to fix the problem, again he he he he).

Well, we got it back for a day and then it died and then they SAID they sent us one on Friday just to find out yesterday that they actually didn’t send SQWAT ( If I only can get my hands on the beatch who told us they sent it in the first place) but they SAID they sent it yesterday rush delivery.

I will believe it when I see it.

So I called them yesterday and said: Listen, I don’t trust you, you lied once and you can lie now. Did you really send us the modem?

They said they did for sure and we will get it today.

The good thing out of all of this is that we are getting a month of free service for the grief they caused.

Well it’s been a week now and I found out that I am really addicted to the Internet, but I am actually enjoying not having it because I am spending quality time with my daughter and hubs when I get home.

sigh…

Update:

It’s Monday the 19th and no Modem yet 😦 .

Ya3ni family time is fun and all bas biddy Internet. We now got 2.5 months free Internet though :).

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6 Responses

  1. hehehe at misawga…*LOL* i know what u mean though, we do so much when our computer breaks down…when the computer died few months ago we made so many crafts and paintings, you can not see any of my son’s room walls…because of course we have to hang up every masterpeice..

  2. Couldn’t agree more about addiction to the net..I can’t imagine my self not connected!!But as you said family time is more important..The only country that does what Khalil jobran said is syria:) and you know what is Syria..anyways golbalizatoin changed everything..If you are not open you will die from the inside..

  3. We must have a week every year that is computer free, I can’t imagine what would happen…

    I hope your problem would be solved quickly.

  4. I am glad they did not outsource the wine production to indian companies yet (no offense), I’d like to stick to 100% french, italian, or californian wine. Can you imagine the process in india how it would look? especially the traditional way 🙂

  5. Sam: I like the crafts; my daughter likes to make necklaces

    Mohannad: I agree 100%. Globalization is your friend and not enemy, wouldn’t it be great if Jordan were outsourced to? Lots of employment, the problem with Jordan though is that the currency is so expensive it does not pay off, other places are cheaper.

    Ahmad: thank you 🙂

    Fadi: LOL, I totally agree. Yah I can see them stomping on the wine .he he he .

  6. Hilarious!

    check this out, it’ll crack you UP!

    http://foamy.dementio.com/f/58_tech.html

    oh and it’s so relevant to your post 🙂

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